v20 reporting issues

  1. Manager/Owner cannot see Call Details in new reporting features "Inbound/Outbound Calls" after V20 u6 upgrade

    After updating from v20 u5 to v20 u6 we found there has been a large overhaul of the reporting features which has changed a lot of the ways reporting is displayed and sorted. We depended on the "Call Reports" feature to track and gather data for certain areas of our business but now that has...

  2. v20 Update 6 - Call Report | Queue Filter - not showing Extension details for the call

    Hi All, I have an issue which I have reported to support but not progressing well. On several of my sites I have been running the Call Report each month, filtered on Queue (since v18), exporting to CSV and working with data. Some of these instances are 8SC Pro's - so they are probably not...
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