v20 Update 6 - Call Report | Queue Filter - not showing Extension details for the call

[aaron Laz]

Hi All,

I have an issue which I have reported to support but not progressing well.

On several of my sites I have been running the Call Report each month, filtered on Queue (since v18), exporting to CSV and working with data.

Some of these instances are 8SC Pro's - so they are probably not going to be happy about having to double their 3CX license to 16SC, and invest in BigQuery or Postgres, then the development costs to get the same data that was last month (and previous versions) part of the product.

Now the core functionality of this report has removed the ability to see Extension that answered the call and the meta data around that extension ie Talk Time.

I use this exported data to report on:

1) Number of calls to that queue by month
2) Number of calls over the month by hour of day
3) Number of calls handled by extension
4) Average Talk Time by Extension by Queue

What has replaced / been added to the report is now a report line showing "waiting" which I have not worked out the relevance or use for yet?

And with underlying data the TRUNK NAME use to appear in the FROM - this is now gone.

Any suggestions??

Thanks

 

[aaron Laz]

So what use to get by selecting "Add Group.... " does not appear in the "From"