version 18

  1. HELP! License Key Is Incorrect

    Hello All, my license key on my on prem Build 18.0.9.31 stopped being able to reach the activation servers and it expired. This opened a huge can of worms and my system is dead in the water. In hopes to upgrade to the latest version 18 and fix the activation servers, I ran a backup, uninstalled...

  2. Vultr 18 to 20 upgrade not working

    Self Hosted is on Vultr, in the portal it says the install status is self managed. Clicking the upgrade button does nothing but log me out. I cannot find the steps to install V20 and restore my config, recordings, etc to the new install and apply my license. Can someone point on where i can...

  3. Version bug?

    We have a V18 3cx installed but in the Portal the subscription still shows V16 if i read that correct. In the 3cx console it shows V18. Is this a different Version number in the screenshot below or is there some type of bug or something we did wrong when updating to V18? Greetings

  4. Solved 18.0 Update 5 (Build 418) - default "User-agent field" is empty for SIP trunk config - can something be put in pls?

    Hi, In version 18.0 Update 5 (Build 418), we discovered that in the SIP trunk configuration, outbound parameters, the default "user-agent field" is not sent during the registration process. The following is the log from the SIP server. As a result, the trunk failed to register successfully...
    • k.lee
    • Thread
    • version 18
    • Replies: 1
    • Forum: Other

  5. No audio on Windows DesktopApp v18 and WebClient

    Hi! I've updated my 3CX System to 18.0 (Build 461) and 3CX DesktopApp to v18 recently, but I found out the audio is not working on calls (also the echo test) using DesktopApp v18 and WebClient. I've already checked firewall ports, microphone permissions in SO, but no success. One thing I...
    • italo_poloit
    • Thread
    • client for windows desktopapp version 18 web client
    • Replies: 2
    • Forum: Web Client

  6. Solved 3cx v18 debian recordings location space

    Hi Everyone, Hopefully someone can assist. We restored 3cx on a fresh install on an azure VM (Debian 10 3cx V18). The issue that we have is that 3cx shows the incorrect drive space on the dashboard. Please see screenshots attached. Look at the space showed within linux. On 3cx the total drive...

  7. Cisco SPA504G Registration Failed Error 480 After V16 to V18 Upgrade

    Two years ago, I used the info at https://www.3cx.com/sip-phones/cisco-spa/ to successfully provision a SPA504G phone using a custom template. Subsequently this phone has worked consistently with 3CX version 16. However, after upgrading to V18, registration failed for each of the phone's four...
    • Dave Williams
    • Thread
    • cisco spa504g custom template error 480 phone registration registration failed spa504g template programming v18 ver18 version 18
    • Replies: 1
    • Forum: Other

  8. Upgrade for 3CX v18 and Debian 10 not listed in Updates

    Hi, I just checked 3 Debian 3CX installs and they are all currently running version 16.0.8.9 and when I go to updates there is nothing there or only the LetsEncrypt hotfix is listed. I was expecting to see the option to upgrade to 3CX v18/Debian 10 as I have on other systems. Need to update...

  9. Solved Intermittent disconnections on version 18.0.1880 (Disconnected. Waiting for network)

    Hello! Since we migrated our 3CX to another VM (VMWare) we are experiencing intermittent disconnect issues. Every 10, 15, 20 minutes, the webclient and management interface hangs and the message "Disconnected. Waiting for network" is displayed. Calls in progress are disconnected and everything...
    • mguarienti
    • Thread
    • disconnections intermittent disconnections tomcat version 18 waiting for network
    • Replies: 3
    • Forum: Self-hosted

  10. Solved 3CX Debian OS Update Failed (upgrade to version 18 and Debian 9 to 10 failed)

    Hello, Last weekend I tried to upgrade my local 3CX PBX server from version 16 to version 18 including the upgrade from Debian 9 to 10. After starting the upgrade I get an email after a few minutes with the title; 3CX Notification: 3CX Debian OS Update Failed with the message; 3CX attempted to...

  11. Solved QUEUE, IVR, Ring groups dissappeared after upgrade V18

    what went wrong? It was fine on V16 running on lightsail instance installed by PBX express. Then after the upgrade to V18 I cannot longer see my settings. The PBX voice continues to work as before the upgrade.

  12. Debian 9 and 10 and Version 18

    The reason for the ticket is, we have noticed some people upgrade their live servers from version 16 to 18 without knowing better. But the biggest problem we have seen and my main concern is when version 18 goes live. Is the distro upgrade from Debian 9 Strech to Debian 10 Buster. We give...
    • Hendré
    • Thread
    • 3cx v18 alpha to debian 10 debian 9 version 18
    • Replies: 0
    • Forum: Server
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