No audio on Windows DesktopApp v18 and WebClient

[italo_poloit]

Hi!

I've updated my 3CX System to 18.0 (Build 461) and 3CX DesktopApp to v18 recently, but I found out the audio is not working on calls (also the echo test) using DesktopApp v18 and WebClient. I've already checked firewall ports, microphone permissions in SO, but no success.

One thing I realized is that the new client version is not using the 5090 port like the old one (v16).

Can you guys help me with that?

 

[SteveITS]

The new app uses a different connection method. It's basically the web client just encapsulated.

So you came from v16? As I recall the UDP ports changed. Are you sure they're right? https://www.3cx.com/docs/ports/

 

[italo_poloit]

The new app uses a different connection method. It's basically the web client just encapsulated.

So you came from v16? As I recall the UDP ports changed. Are you sure they're right? https://www.3cx.com/docs/ports/

Yes, we were using the version 16 of the Desktop Client. I ran Firewall Check, aparently no issues with ports.