visibility

  1. Telecomlijn

    Option to make call history queue visible for agents

    From an earlier post I understood that "You cannot see the call history of the queue individually and see who answered this call without looking at the system Call History or running reports" but a lot of our customers using queues, ask us why they cannot see queue call history. When looking at...
    • Telecomlijn
    • Thread
    • *queue call history rights visibility web client future
    • Replies: 0
    • Forum: Windows
  2. Telecomlijn

    Queue call history not visible

    We're using multiple queues but when one colleague handles an incoming queue call this call is not visible for the other colleagues in the callhistory. I can see the call in the recordings, but not in the call history, how can I configure 3CX to show these calls in the callhistory also? Thank you.
    • Telecomlijn
    • Thread
    • callhistory history incoming incoming call not visible queue visibility webclient
    • Replies: 1
    • Forum: Web Client

  3. Chat: how to hide some contacts to all users

    Is it possible to hide some contacts in the list of available contacts inside chat
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