whatsapp 3cx

  1. WhatsApp Business messages only arrive from the admin's own number — Advanced Access granted, still broken

    Hi all, We've been stuck on this for over two weeks and have run out of things to check ourselves. Hoping someone here has seen this before. Setup: 3CX PRO Edition v20 WhatsApp Business number: 058 000 00 00 (Meta App "3cx-WA", App-ID *************) Routed via Queue (Trunks & Chat → WhatsApp...
    • RolandGraf
    • Thread
    • whatsapp 3cx
    • Replies: 14
    • Forum: 4SC

  2. Whatsap Trunk

    Hallo, wir nutzen schon seit mehreren Jahren den Whatsapp Trunk in 3CX. bis vor ein paar Monaten auch ohne Probleme. Inzwischen können wir nicht mehr einstellen zu welcher Rufgruppe die Nachrichten zugestellt werden. Egal was wir einstellen, die neuen Nachrichten werden immer an eine Benutzer...
    • dj_216
    • Thread
    • whatsapp 3cx
    • Replies: 1
    • Forum: 4SC

  3. Missed Inbound Call Initiates Whatspp Message To Caller

    Any solutions that integrate with 3cx and Whatsapp to allow for an automatic message to be sent to an inbound caller if their call isn't answered?
    • Tom Reed
    • Thread
    • whatsapp whatsapp 3cx whatsapp integration
    • Replies: 5
    • Forum: WhatsApp

  4. Why 3CX Cant initiate WhatsApp Chats?

    Hi, We recently started using 3cx. Prior this we used FreePBX for calls and Chatwoot for messaging. We were excited to see we could do it all in one platform here. However, having gone through the process of buying equipment and setting this up, we starting the move away from chatwoot, migrating...
    • dominance
    • Thread
    • initiate whatsapp whatsapp 3cx
    • Replies: 1
    • Forum: WhatsApp

  5. WhatsApp Error: message is empty

    Hi, I have WhatsApp integration that is working fine until today i was expecting a message from a vendor who has WhatsApp Business Account which i did not receive, after some checking i noticed in the events log the following Message "Unable to parse message from provider WhatsApp. Error...

  6. Solved WhatsApp Integration: Meta Token too long

    To all Experts I have connected my 3CX V20 with whatApp. I can receive messages but not send them. The following error: Failed to send message(s) to the provider 'whatsapp' from '+491xxxx' to '+491xxxxx'. Exception: {“error”:{“message”: “Bad signature”, “type”: “OAuthException”, “code”:190...
    • Afsmann
    • Thread
    • access token integration 3cx whatsapp whatsapp 3cx
    • Replies: 2
    • Forum: WhatsApp

  7. Opening Whatsapp because of DMA (European Digital Markets Act)

    Hello, any plans for opening the Whatsapp integration for sending messages to users (without receiving before) because of the change of laws in Europe regarding the Digital Markets Act? German Notice Best Regards Daniel Wolf

  8. Not receiving WhatsApp Message on 3CX web client chat page

    I am unable to get a WhatsApp message on the 3CX web client chat page. I have followed this: https://www.3cx.com/docs/manual/whatsapp/ as well as read forums. And successfully integrated. Everything seems perfect still, but I can't receive a WhatsApp message on the 3CX chat page. See...
    • adiba
    • Thread
    • whatsapp 3cx
    • Replies: 0
    • Forum: WhatsApp

  9. Not receiving WhatsApp Message in 3CX panel.

    I am now tired of trying again and again. I don't know what's wrong. Why is 3CX not getting a WhatsApp message? Or what does that mean if the app is in development mode? website link: https://dustfreecleaning.ca Any help would be appreciated. See attached screen shot.
    • adiba
    • Thread
    • whatsapp 3cx
    • Replies: 8
    • Forum: WhatsApp
  10. jm_

    Solved Unable to parse message from provider WhatsApp

    Hi, recently I've tried set up the WhatsApp chat integration with 3CX, following the guide, but I can't seem to make it work. Every time I send a message to the WhatsApp number, i get the following event warning at the log: Unable to parse message from provider whatsapp. Error: Cannot find...
    • jm_
    • Thread
    • whatsapp whatsapp 3cx
    • Replies: 5
    • Forum: WhatsApp

  11. Routing Whatsapp Chats

    Hello, We've recently setup WhatsApp integration and I can receive and send messages. However when we change the call routing for the SIP trunk it has no effect - all messages still get sent to me. If I change the call routing to another colleague they get the messages, but if we set it to a...

  12. WhatsApp message received but do not send on reply

    So my head is now on the desk and the White Flag raisied. I can not get WhatsApp to work fully with 3CX Free version. The WhatsApp messages are received but when replying they do not send and are shown with a RED X. I've gone through some previous post, gone back over the guide and can...

  13. Whatsapp business phone number disconnect

    Hi, Within our trunk, Whatsapp Business integration stopped working. Because of this, a reinstallation was attempted. The phone number connected within the WhatsApp business manager is still connected, resulting in us being unable to reverify the phone number on a new Facebook/WhatsApp app...
    • Jay Diehl
    • Thread
    • phone number verification whatsapp whatsapp 3cx
    • Replies: 1
    • Forum: WhatsApp

  14. Send audio messages in 3CX-Whatsapp-Chats

    Hello, I want to send audio messages in Whatsapp chat. In order for the files to be natively playable in Whatsapp, you need to use OGG files with the opus codec. I have tried to send messages using this file type. Unfortunately it does not work for me and the messages are just downloadable...
    • omit13
    • Thread
    • audio codecs whatsapp 3cx
    • Replies: 0
    • Forum: WhatsApp
  15. TLCtech

    New Set up, but nothing coming through.

    Ive just finished setting up via integration via the guide. Test number works fine. I tried using our new whatsapp number, but it didnt work and I see that you cant use that. So I plugged in our main line, making sure it matches international conventions on 3cx side. Added it as a number to our...

  16. Not all chats are visible

    We have setup whatsapp on the 3cx but not all users see the same chats, some users see all of the chats afer we add them to the whatsapp group and some users see nothing also some users dont recevie all chats that customers send u. I see also no setting where i can add or remove Chat participants.

  17. WhatsApp with Twilio number

    Hi there ! I'm struggling with this integration … I have some concerns. I am configuring WhatsApp Senders from Twilio, using Twilio phone number. Everything look good until I send the messages . Twilio error = 11200 status = connected to WhatsApp Where I find the access token that configure...
    • rrww
    • Thread
    • twilio whatsapp whatsapp 3cx
    • Replies: 6
    • Forum: WhatsApp
  18. ochapple

    Human handover from chatbot

    What I would like to know is how to handoff a WhatsApp chatbot, such as one created in Twilio or Dialogflow and handoff the chat to the 3cx WhatsApp integration that works well, using presumably a message with a webhook. There doesn’t seem to be any 3cx integration examples for this, has anyone...
    • ochapple
    • Thread
    • chatbot handoff whatsapp 3cx
    • Replies: 10
    • Forum: WhatsApp

  19. Spam

    Hi, If we receive spam from a phone number in WhatsApp integration on 3CX phone system, is there a way to block the number? I have not been able to locate any place to block the number on the chat. Regards.
  20. ODD Network BV

    Solved Whatsapp working only one way

    Hi guys, i did implement the whatsapp integration to 3CX. But is working one way. i can receive whatsapp message from customers in webclient, but can not reply to my customers. So, seems to be working one way at this moment. In my whatsapp certificate I get this message also. Maybe 3CX have to...
    • ODD Network BV
    • Thread
    • 3cx integration 3cx whatsapp integration whatsapp whatsapp 3cx whatsapp certificate whatsapp integration
    • Replies: 47
    • Forum: WhatsApp
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