whisper

  1. Solved Intermittent OpenAI transcription failures – HTTP 400 "Unrecognized file format" with valid WAV files (V20 Update 9 / AI 1.4.48)

    Hello, We are experiencing intermittent AI transcription failures. Environment: - 3CX V20 Update 9 (Build 995 Release) - AI Plugin 1.4.48 - AI Edition - On-Premise Windows - OpenAI - Whisper (Speech-to-Text) - GPT-5 nano (Analysis) The system worked correctly for several days. Now...
    • MG_SI
    • Thread
    • ai integration bug openai recording transcription v20 whisper
    • Replies: 3
    • Forum: AI

  2. Getting transcripts and sentiment using an API

    Good day Community, We have integrated our 3CX platform to OpenAI Whisper and are looking for a way to retrieve the transcript and sentiment results using an API. Searching the site and web have not proven to be successful and we do not want to manually generate the report. Is there a way to...
    • cdwmis
    • Thread
    • openai sentiment transcription whisper
    • Replies: 3
    • Forum: SMB
  3. Heath

    Barge In & Whisper

    I am the system owner, and where in V20 can I listen, whisper, or barge in on a call on a user... I can not find where to do this..

  4. Whisper API - Change Endpoint

    Hi there! Is it possible to change the openAI end point to a different service for transcription? Currently running more than $100 a day on transcription but there are a couple of other services that we have found that are 50% cheaper or also have the ability to have our own hosted version of...

  5. Solved Transcriptions have stopped working

    Hello everybody I just installed version 2 update to unfortunately I'm not able to get my teams voice calls and voicemails to be transcribed using OpenAI's Whisper API could someone please help me figure this out?

  6. Barge in, listen, whisper report

    Could 3CX add a report that shows all calls where barge in, listen, or whisper was used? We'd like it to show who barged in, listened, or whispered, as well as who was in the original call.
    • mdskowbo
    • Thread
    • barge listen report whisper
    • Replies: 0
    • Forum: Other

  7. 3CX Windows Desktop App - BargeIn/ListenIn/Whisper

    One of my customers has informed me that when using the Whisper or Listen In functions in the Desktop App, it actually shows as "Barging In" when connecting/connected to the call. This appears to be a cosmetic issue as the 3 functions work as expected, but.. it's slightly alarming! I tested...

  8. Setting to Enable/Disable Barge in, Listen or Whisper separately

    Hello, Is there a setting to Enable/Disable Barge in, Listen or Whisper in separate way ? I mean if I want to enable Listen only without enable the Barge In or Whisper ? Because its so dangerous for some of my training staff if they accidentally click Barge In, that's why I just need to enable...
    • Cjames0325
    • Thread
    • bargein listen listen/barge settings whisper
    • Replies: 2
    • Forum: Web Client
  9. ChrisTTG

    Play a prompt/sound to agent before a queue call is Connected

    Commonly described as a whisper to an agent when a queue call comes in. When an agent answers a queue call, just before it is connected, a custom audible message is played (Example "Sales UK"). Something unique to the call queue. Allowing the agent to identify and prepare for the incoming call...
    • ChrisTTG
    • Thread
    • agent audible call connected message prompt queue whisper
    • Replies: 0
    • Forum: Server

  10. Solved Call Barge Or Whisper on Yealink Phones

    Hi, Is there anyone there to answer this thread? The customer has Pro License and wants to whisper or barge in calls in Que, using Yealink T46S, is that possible? if yes, is there any documentation for it? Thanks
    • CenterComs
    • Thread
    • call barge whisper yealink phone
    • Replies: 5
    • Forum: Yealink

  11. Rights - Extension manager - Not allow permissions to Whisper/Listen

    Hello 3CX Community, We are two admin with role Extension manager. There is our outsource partner which is above us and he is Super Admin (i am not sure of right name of this role, because i was never login in as Super Admin) Function Whispering/listening works great, but our CEO doesnt like...

  12. Solved Listen in feature

    Hello, can someone help us please?. I opened the administrator-Q in the 3CX client and I´m able to see the queue but when I right click the call it does not show the listen in or whisper feature?. haven´t found any information on how to enable or get to it... Thanks in advance.

  13. Yealink Features

    Hi there! This is a question for anyone using Yealink phones with their system. We currently have Yealink T41s for all users, but one of our managers wants a higher end phone. With our previous PBX system, you could use the listen/whisper/barge directly from the "management" style phones. Is...
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