zendesk 3cx integration

  1. Alex Aubert

    CNAM from Zendesk

    Hi, I got this formula on the Voicemail received that create a ticket on zendesk ; the customers who like also to get the CNAM of the company if available. Is it possible to make a query in zendesk from the number to ghet the customers company name. My integration is working curently for...
    • Alex Aubert
    • Thread
    • cfd cnam zendesk 3cx integration
    • Replies: 1
    • Forum: Zendesk

  2. Zendesk not creating ticketing when a call is answered on 3CX

    Hi there, I followed instructions below to set it up on both sides, I can see some of the calls being logged with subject "3CX PhoneSystem Call" with no assignee; also when I tried to test it out myself by answering a call, there is no ticket created at all. What am I missing? I have the same...
    • LexYang
    • Thread
    • zendesk 3cx integration
    • Replies: 5
    • Forum: Zendesk

  3. Inbound Calls not raising tickets for Zendesk using 3CX version 18.0 9 Final

    Inbound call do not always trigger a ticket being raised on Zendesk when using the V18.0 9 Final version. Is there a solution to fix this issue?

  4. Solved Partly broken integration? Zendesk x 3CX

    We're running Version 20.0 Update 0 (Build 1458) hosted by 3CX 3CX fetches contact info from Zendesk correctly, but on incoming calls it tries to open a new zendesk window, using this lookup: https://https//[DOMAIN].zendesk.com//agent/search/1?type=user&q=[phonenumber] Obviously this fails, and...
    • AndreasHD
    • Thread
    • zendesk 3cx integration
    • Replies: 5
    • Forum: Zendesk

  5. How to get recorded audio on Zendesk when hang up the call ?

    I set up the integration following this guide: https://www.3cx.com/docs/zendesk-crm-integration/ but I didn't get any recorded audio. How to get recorded audio on Zendesk when hang up the call like in this screenshot ? (source: )
    • CRMC
    • Thread
    • zendesk 3cx integration
    • Replies: 5
    • Forum: Zendesk

  6. 3CX Integration with Zendesk assigning wrong tickets to staff members

    Hi, Since the new 3cx quality update, the staff members have been assigned wrong tickets. For example, if Bob gets a inbound call from customer, after the call ends the ticket should be created for Bob. Instead, Alice gets the ticket created. I have checked with Zendesk and everything seems...

  7. Zendesk Integration for specific extensions

    We are using Zendesk, and prior to v18, it worked great. I didn't set it up, so I don't know how it was originally setup. But, I need it to create a ticket for calls only to specific extensions. When we upgraded to 18, it started creating tickets to calls to every extension. I'm not sure...
    • Tubasol
    • Thread
    • call journaling crm integration zendesk zendesk 3cx integration
    • Replies: 3
    • Forum: Zendesk

  8. Zendesk integration

    Hello, I´m new here and I´m looking for information of how it works the integration of 3CX with Zendesk. Does anyone uses 3CX with Zendesk? Can someone explain how it works exactly the integration when an agent receive a call? A call ticket is opened when you answer the call? I´m waiting access...
    • vmatias
    • Thread
    • call zendesk 3cx integration
    • Replies: 1
    • Forum: Zendesk

  9. Zendesk Integration - Require ability to create selective contacts

    Hi, Integration with Zendesk worked but It is creating record for every call that lands on PBX, which is annoying. Instead one should be able to configure and create contacts only for those calls that would end landing in a queue and/or answered by an agent. Will be highly appreciable if anyone...
    • TecRivulet
    • Thread
    • zendesk zendesk 3cx integration
    • Replies: 2
    • Forum: Zendesk
  10. Julien Liard

    Zendesk integration - Contact with multiple phone number.

    Hi, We're integrating Zendesk to our 3CX instance. The integration correctly worked with contact which have only 1 phone number. For thoses which have multiple phone number registered on their contact profile, only the first one is recognized. In addition, we have seen that in the zendesk...

  11. Zendesk serversite integration does not work

    Hi, Access to Zendesk works, but no phone numbers and associated users are found. If the generated URL is entered in the browser, there are no results. Torsten

  12. Zendesk Client integration login issue

    Hello, I am working on 3CX integration with Zendesk. We are using client-side integration, since it is more convenient for our agents to have tickets automatically updated after phone call. We have 2 Zendesk instances - Sandbox and Production. I have prepared integration according to tutorial...

  13. Solved Zendesk migrating to APP framework v2

    I received a notification from Zendesk stating that they will not longer allow updates for extension/integrations using their APP framework v1 after March 3 2018. When we can expect an update for the Zendesk integration from 3CX?
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