Okay.. it wasn't just me not configuring..
My extension was indeed logging in and out of the queues as my office hours transitioned.
Since the upgrade, that stopped working.
First noticed the PUSH notification would start the app on my HTC.. yay.. and queue calls would ring.
Then.. saw my home office handset BLFs show an incoming queue call (service desk.. other agent BLFs..), and I notice I'm not logged into the queues again.
The option was set and working before the 14 upgrade, and is still set.
I poked at it by changing my Friday times (needed to anyway..) and clearing/applying/setting the checkbox to auto login/logout.
Will see if that does the job.. aka "poking at it".. but perhaps a small bug in the upgrade?
Wouldn't be the first "clear/apply/set" types of upgrade bugs I have seen on extension config.. seems to pervade.
I'll post feedback on the results as my shift ends.
My extension was indeed logging in and out of the queues as my office hours transitioned.
Since the upgrade, that stopped working.
First noticed the PUSH notification would start the app on my HTC.. yay.. and queue calls would ring.
Then.. saw my home office handset BLFs show an incoming queue call (service desk.. other agent BLFs..), and I notice I'm not logged into the queues again.
The option was set and working before the 14 upgrade, and is still set.
I poked at it by changing my Friday times (needed to anyway..) and clearing/applying/setting the checkbox to auto login/logout.
Will see if that does the job.. aka "poking at it".. but perhaps a small bug in the upgrade?
Wouldn't be the first "clear/apply/set" types of upgrade bugs I have seen on extension config.. seems to pervade.
I'll post feedback on the results as my shift ends.
