12291 Error

[jrivera98]

The issue is that the CISCO 7940G is showing a message "HTTP connection closed." What does that mean?
Also, on 3cx Phone System Managment Console it has a "SIP Server/Call Manage
ID: 12291" error.

is there a way to fix this?

I have attached the message below.


07/09/2018 12:46:55 AM - [CM102001]: Authentication failed for AuthFail Recv Req REGISTER from
.
.
.
User-Agent: Cisco-CP7940G/8.0 Content-Length: 0 ; Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings

 

[Saqqara]

Have you setup the phones as per doc - https://www.3cx.com/sip-phones/cisco-7940g-7960g/

 

[jrivera98]

Hey Saqqara,

I did but I notice that it mention “
Note that these phones can not be used from a remote location or in combination with a 3CX in the cloud” so that means that I can’t use it via Google Cloud?

Thanks
jrivera98

 

[YiannisH_3CX]

Hello @jrivera98

These are legacy devices and are not supported for remote operation. You can only use these devices in local environment. I would recommend using a fully supported device to avoid compatibility issues and be able to use the full feature set,