Solved 16.0.9: Still no correct CTI support for Yealink 5x phones

[nobody]

After installing this new update, dialling using CTI will still fail unless I manually fix the cti_template.xml
Why cant this be fixed? Yealink is your partner, and partners should work together, not against each other. After about 10 month either 3cx or Yealink should be able to deliver a solution which works out of the box.

Please?

https://www.3cx.com/community/threads/again-still-not-fixed-in-the-current-update.78075/
https://www.3cx.com/community/threa...ded-when-phone-is-sleeping.73704/#post-331167

 

[Evolute IT]

You could use CSTA instead via the Webclient and fix all of your issues.

 

[nobody]

Thank you, but the webclient is no option (I already have two screens, there is no room for a third one on the Desk, webclient AFAIK does not work with Yealink DECT, I dont want to dedicate one browser for CTI).
Yealink and the T5x series is a supported model, the fix is simple to implement, also, if 3CX has no option to check if really all phones work as documented it could be done so only the T58 setting is changed.

 

[NickD_3CX]

Changing the behavior in the CTI template is a work-around, and while work-arounds are convenient sometimes, they may cause other issues.

We have reported this to Yealink a while back and are waiting for a solution for it in the firmware.
Once we receive notification that this has happened, we will let you know.

It is possible that it will be addressed in the V86 firmware that should be coming some time soon, but obviously I can't promise that.
What I could suggest is that by the time we have reported this to Yealink, maybe you would also want to report it to them independently that may increase its importance.

 

[nobody]

Thank you, good to know that this is not forgotten completely.
However my proposed fix it not a workaround, it simply uses the syntax of the (current) yealink documentation how to make a call. It also (as I wrote previously) has the benefit that there will be no beeps occuring dialling, and dialling is instant and cannot be interupted by the user - like CSTA

 

[NickD_3CX]

The CTI template is something that Yealink also provides us with.
We have no future knowledge of what Yealink's plans may be for the syntax, so we will have to wait for them to provide us with a solution, either firmware or CTI template file.

 

[VasilisV_3CX]

Yealink provided us with new firmware which is version 58.86.0.20 which should should fix the issue with CTI. It should be available in the next few hours.

 

[nobody]

Great. That will be a relief.