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- Nov 4, 2015
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I have 8 zap trunks and i create 2 inbound route and redirect incoming call from trunk1->4 in inbound route1 to queues 1 and incoming call from trunk 5->8 in inbound route 2 to queue 2.
the same as outbound route, i want agent 1->4 can only use outbound route1 and agent 5->8 can use only outbound route 2.
Hope you all can help me.
thanks
the same as outbound route, i want agent 1->4 can only use outbound route1 and agent 5->8 can use only outbound route 2.
Hope you all can help me.
thanks