2N EasyGate IP - Signal problem

[bundyboy]

Hello,

I hope you can help me regarding 2N EasyGate IP.

for some unknown reason, the device has a very weak 4G signal. signal strength is only 2 LEDs of 4. while on a smartphone the signal is of normal strength 100%.

also if for example I move the device 1 meter in any direction, very often it immediately loses the 4g signal. and sometimes it won't connect again.

Please tell me what could be a problem ? What I can try ? could it be a hardware problem ?

Thank you

 

[OlegR_3CX]

Hi there.
Your request here does not have to do much with the 3CX Phonesystem but with your device specifically. It will be best to get in touch with the support team of the vendor that you are using so that they can advise and troubleshoot the issue. Before you do that, you can check its firmware and upgrade to the newer version if available.
Have a nice day