3CX AD intergration Permission issue

Danushka

Bronze Partner
Advanced Certified
Joined
Sep 4, 2025
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Dear Team ,

We are currently facing an issue with the 3CX Active Directory (AD) integration. We would appreciate your clarification on this task and guidance on how to proceed.
As granting full admin permissions is not permitted on the customer’s side due to security restrictions, kindly advise if there is an alternative approach to complete the AD integration.
We look forward to your recommendations.

Thank you
 
The global admin is required only during setup. Once done, you can remove the 3CX Integrator app and keep the one that it creates for your phone system. This way security isn't compromised.

There is no way to bypass the integration wizard.
 
You may also want to look at our 3CX Active Directory Sync tool. With our tool, you can specify the precise OUs you want to synchronize, auto-create departments in 3CX, setup template users so extensions are setup in 3CX with the correct settings, and we can also disable/delete 3CX users when the user is deleted from Active Directory.
 
Dear Team ,

Can we use an AD account with read-only permissions for the 3CX AD integration?

Thank you.
 
@Danushka as you may see from the screenshot below, the below rights must be granded ( the ones you want ) in order the
Integration to work.
In order someone to grand the ones needed, this account must have the rights to do so.
The Global Admin does.
If a user has only Read Rights this user can not do this.
I hope this makes sense to you.


1771407464966.png
 
Can we proceed using the Global Reader permission?
 

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