Solved 3CX Ai option missing on professional annual 8 SC license

[CPENG]

I just upgraded to v20 U5 and saw in the release notes that I could use 3CX Ai for voicemail transcription as long as you had a pro license with 8SC calls. I don't see that as an option, has this changed already?

 

[Alejandro_3CX]

Voicemail transcription is included in PRO and ENT.



Then set it within the integrations menu ---- transcription



In the department, make sure you have enable the transcription as the pic below



You can do the same from the user extension ---- options tab

 

[CPENG]

That is where I was looking to enable it, but still not there:

 

[Alejandro_3CX]

try to delete the browser cache and cookies, use chrome preferably, go to system ---- license key and refresh the license key information. Then go to integrations ---- transcription

if it persist I suggest you to enter in contact here to check the license key.

 

[CPENG]

try to delete the browser cache and cookies, use chrome preferably, go to system ---- license key and refresh the license key information. Then go to integrations ---- transcription

if it persist I suggest you to enter in contact here to check the license key.

Thank you!!

Just had to clear the cache and cookies with firefox.

 

[Alejandro_3CX]

No problem, glad to know it is working now