3CX and Salesforce Integration

[AndyYap]

My company is now in the mid of working on the integration between 3CX and Salesforce and we tested the XML template and is working fine. We able to see the contact info from Salesforce. But when we tried testing the inbound call, there are no pop up from salesforce for the agent to answer the call. Is 3CX support that? Please help urgently. Thanks in advance.

 

[TheodorosG_3CX]

Does the caller id match the contact information in the CRM?

 

[AndyYap]

Hi, yes, the caller id matched and is in salesforce contact.

 

[TheodorosG_3CX]

Is it in E164 format?