3CX android app (Ip keeps on blacklisting)

[Gnka]

Kindly help out here. My client mobile phone keeps blacklisting and user can not user app. Error keeps appearing in different networks meaning its not static IP.

 

[Simon@Ace]

same here - had this happen a number of times recently then yesterday out of the blue all registered 3cx client apps will not allow answer of incoming calls! the calls come in but the app does not allow to pick up.

the app cannot register (constantly attempts to connect) and reprovision does not work either....

don't know if related?

 

[hogan71088]

Experiencing this also. Systems are cloud based. V16sp5

 

[Jose Lara]

Same trouble here!. I have 3 facilities where users who have android phones are reporting these problems to me, in both sites the central is in the cloud, but no IP is in Blacklist

 

[Alphabetic]

Have you checked event logs on the MGMT? You may need to increase logging.

have you modified the default values for the security blacklisting?

 

[hogan71088]

In my case default values for security blacklisting have not been changed.

 

[AGidi]

Hello. We are having this issue too. Only android phones. Several extensions not all
All cloud based systems.

 

[netsupport1]

We are having the exact same issue with 3CX and android

 

[ZoloN]

got this message once on my mobile too - but not found on blacklist of the PBX

 

[mcsphones]

Same, fighting this on one Android user at one 3CX instance. Similar thread: https://www.3cx.com/community/threads/android-your-ip-has-been-blacklisted.74118/