3CX Android App "Warning User is not allowed to log-in"

[HappyGoLucky2186]

3CX was working great for me. Then one day the Android App suddenly stopped working.

I have gone as far as to do a completely clean install of 3CX.

I have no IP's blacklisted. 3CX is set up to allow use from anywhere at any time. Zero restrictions. Zero restrictions on user accounts as well. All systems are green.

I am still unable to get the 3CX Android App up and running even though all required permissions are checked/unchecked. I've tried multiple android phones, ensuring that all security software is turned off on the Android devices.

I continue to get the message. "Warning User is not allowed to log-in." Also the webclient log in tells me that I am using the incorrect password. I've double and triple checked the password. No dice.

Any ideas?

Many thanks.

 

[VasilisV_3CX]

Hi @HappyGoLucky2186,

If you create a new extension, can you provision it / scan the QR code and does it work?

 

[HappyGoLucky2186]

Hi @HappyGoLucky2186,

If you create a new extension, can you provision it / scan the QR code and does it work?

Wow. That worked. I'm not sure how or why but thank you.

 

[VasilisV_3CX]

Great to hear @HappyGoLucky2186, now on the original extension having the problem, select it and click Regenerate >> check Regenerate provisioning file & QR Code for 3CX Apps and send another Welcome Email. Does that work?