3CX App always ring

[RogierP]

Hi,
a customer has a android 3CX App phone that needs to be available always. Sometimes a user (phone rotates between users) will push a status (usually) to away and the phone will not ring.
Is there anything to block / change this behavior? Or can i see in a logging when the status is changed so we can inform customer at what time the status changed and they can talk to the person who had the phone on that time?

Thanks,
Rogier

 

[Vali_3CX]

@RogierP
Status change is per-extension, therefore will affect all devices registered to that extension.

The only trick - I mean, ordinary trick - which comes in my mind to solve the problem you described is following:
- assuming you're the monitoring person, you will need a mobile client registered to the same extension as the culprit
- on status, on Available, turn off "Allow Push notifications" - this way you, and only you, will not be bothered by incoming calls and notifications coming to your extension.
- keep an eye on the Status indicator on top bar - when turning yellow, you know one of your users set the extension to Away so you can turn it on back to Available.

Hope it helps