3CX APP Android Problem

[Osney Osmar]

I have a problem with the 3CX Android APP when the cell phone is blocked, the 3CX APP does not receive calls, it only receives the missed call notification.

Battery optimization permissions are disabled and background permissions are enabled.

Samsung A53 device and APP 3CX Version 18.1.4.189

 

[ThomB_3CX]

@Osney Osmar thanks for your feedback.

Please take a look at our Push troubleshooting guide: https://www.3cx.com/docs/android-push-troubleshooting/

If you still experience the issue,
Could you also provide me in Private Message the app's verbose logs in order to understand
what's going on and help you out with your issue?
1. Enable Verbose Logs: “Android App Settings (top left hamburger menu) > Settings
> Advanced > Troubleshooting > Enable verbose logging”.
2. Reproduce the issue and “Send log report”: Android App Settings (top left hamburger
menu) > Settings > Advanced > Troubleshooting > Send Log Report
Thanks

Thom

 

[Osney Osmar]

I reconfigured the device from the factory and reinstalled the APP, apparently it's back to normal, I'll use it today to see if it happens again.