3cx app connecting

[janvdw20]

I have succesfully setup a 3cx server on a VPS and added my doorphone and indoor phones to the server. I can receive and make calls to all phones.

However the Android app doesn't seem to work. It shows connecting... all the time. I can see all the other users and their status. I can receive calls but when i pick up the call nothing happens and the call seems unanswered on the indoor phone. When I end the call on the indoor phone, it shows as a missed call in the app. I cannot make calls from the app to the indoor phones.

If I login to Chrome and login with my user account from my Android phone, I can make and receive calls from Chrome. The problem also persists on my tablet (both Samsung). Latest version of the app is installed and server is updated to latest version.

 

[ThomB_3CX]

Hi can we have verbose logs for this please?

Hamburger Menu (Top left button) > Settings > Advanced > Scroll all the way down and enable verbose logs

Reproduce the issue

Send me the logs vai PM
Hamburger Menu (Top left button) > Settings > Advanced > Scroll all the way down and Tap on Send log report

 

[ThomB_3CX]

Hi we reviewed the logs. The logs clearly state that your mobile devices cannot connect to tunnel.
Can you please run a firewall test, and if all is ok, please open a ticket with support as this is purely a network issue

 

[janvdw20]

Hi,
I switched from on premise to a cloud solution and the problem is gone. Everything works as expected.

Thank you for your support