3CX app on Blackview A80Pro

[pigdog]

I have a strange issue but one user using a Blackview A80Pro The device can register on the server and calls do come through to the device but when the user taps "answer" for an incomming call the app opens up but the call is not answered, it just display the default screen, as though the app is ready to make a call.

Also when making calls the screen will dim and they need to press the "back" button for it to display normally before they can interact with the app again.

I have confirmed all app permissions have be set correctly and this is the only device on the system that is behaving in this manner.

The phone is on it's latest firmware and the server is running 3CX 16.0.8.9

While I believe it is some sort of incompatibility with the app and device maybe someone out there had a similar situation that can guide me into fixing this for them.

 

[ChrisC_3CX]

Could you please first provide the information mentioned her: https://www.3cx.com/community/threads/every-new-post-must-contain.20492/

Also, is this the only device with the specific model or have you happened to use more of the same with our without the same issues?

Try disabling "Telecom API" from within the 3CX Android App in Menu >> Settings >> Advanced. Close and relaunch the app and give it another go.

Let us know what happens.