3CX Audio Conference

[Yellow_Flash]

Hi,


We are currently using 3CX V15.5 SP6
Everything has been working fine, but lately we are facing issues with 3CX Audio Conference feature.
The issue is that external and internal callers who are in the conference, gets kicked out once in a while.
I have done firewall test and there seems to be no issue as all the test shows green.
Is anyone else experiencing this issue? If so, can someone let me know what can be done?


Another thing I had to ask is, I'm using the Legacy App and when i'm in a conference call,
and if i disconnect the Internet, I no longer will be a part of the conference, which is normal behaviour.
But, at the same time when i check the server, it shows my extension is still connected to the conference.
It doesn't disconnect the extension from the conference.
If I dial in again though, I will be added to the conference and then I can see that my extension is being shown twice in the conference room.
Can someone let me know what can be done about this??

Thank you

 

[Yellow_Flash]

Update : I had a check on normal calls from extension to extension and the same issue is there.

When I call another extension and is connected.
If in the middle of the call, I disconnect the internet in one of the devices, the call doesn't get disconnected.
In the server, it still shows as the call is active.
The call gets disconnected only when I drop the call from the other extension.

For example,
A calls B are in a call.
B loses internet connectivity, and the extension unregisters.
But when I check active calls in the server, it still shows that A and B are connected.
Even when I check A, it shows as connected to B.
The call gets dropped only when A disconnects it.

Can someone let me know what can be done?