3CX Audio issues

[kekelamalice]

Hi every one.
At work, we use 3CX software to making calls.
I'm using it with a pair of wireless earpods (they have a microphone too).
The probleme is sometime it works, and sometime not when I'm tring to make a call or receive a call... Sometime a can hear the other person and sometime not.
It seems to be random.
I think the audio configaration is ok... I don(t understand.
If someone can help me.
thanks.

 

[ChrisC_3CX]

I think first thing to do here is to check if you're losing audio completely or if it's just for the 3CX App specifically. When this happens, try a different audio source on the PC (Online video, etc), do you hear that?

Also, if this is a laptop with a built-in mic and speakers, try those, do those work without issues?

 

[kekelamalice]

Hi Chris,
When the calling is going well, I can still hear other sounds from the PC (deezer for exemple) if I select the JBL Hands-free output (from windows).


But when the connection is not working, I can't ear anything from any output sources.

 

[ChrisC_3CX]

But when the connection is not working, I can't ear anything from any output sources.

If all audio stops, and not only that of the 3CX App then the issue is not 3CX related. It's either something to do with the headset or the PC so you might want to investigate a bit more. In any case, I'm afraid we won't be able to help on this.