3CX Autoprovisioning

[Rene Poels]

I created a ticket at Snom because one of our phones is not able to change the Provisioning URL.
I received the following answer:

Dear ICT,

It looks like the MAC is registered with 3CX's redirection account. If you configured the phone to be a remote STUN endpoint in your 3CX Server this would explain why the MAC is listed with our SRAPS Server. You will need to contact 3CX and request that they remove the MAC address.

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Ticket URL: https://helpdesk.snom.com/helpdesk/tickets/14946
Ticket ID: [#14946]

Sean Collins
Customer Support Engineer
Snom Technology Inc

On Wed, 18 Jul at 2:21 AM , ICT <[email protected]> wrote:
MAC ADDRESS AUTO PROVISIONING 0004138728C5

 

[YiannisH_3CX]

Hello @Rene Poels

Please note that once a phone is used for RPS provisioning the MAC address of the phone stays bound to the RPS server for 14 days until it is automatically released.
Note that if you edit the extension and press OK while the phone is set to STUN provisioning the time is renewed as a new RPS request is sent.