3CX Bin Log Viewer - Won't Run - Cannot load TcxBinLogRd.dll

[Alan9846]

Hi All,

We have been asked to diagnose a problem by one of our 3CX customers, and I figured it might be easier to use the Bin Log Viewer as per the advice here:

https://www.3cx.com/docs/3cx-log-viewer/

However, when I try to run the viewer, and open the '3CXPhoneSystem.bldef' file, the viewer crashes with this message:



I have the DLL in the same folder as the EXE, and I also tried copying the DLL to C:\Windows\

I also tried manually registering the DLL, but I get an error saying that the module 'failed to load'.

Is the viewer still a valid way to parse the 'Activity Log' files? If so, any suggestions on how to resolve the error?

I don't relish trying to do it manually via the management console :-(


Thanks,

Alan.