3CX Call Recording Retention Settings

[kriley87]

Hi There-

See attached. I don't have any retention limit set on my 3CX system to delete call recordings, however, call recordings only seem to be going back 6 months as the earliest recording I can find is from 10/16/19.

Anywhere else this could be set where I am not seeing it?

 

[Saqqara]

You have found the only place for vm setting.

have you configured archiving on voicemail message

have you check the folder outside of 3cx, via the operating system to confirm the files

 

[kriley87]

Hmm I'm referencing call recordings, not voicemails.

And yes, I have checked the OS (Debian) to verify these files are no where to be found. The oldest recording looks to be 6 months old to the day.

I'm not sure why that's the case as I don't have any sort of retention limits turned on from the screenshot that I posted initially.

 

[Saqqara]

My mistake, should have stated recordings and not vm