3CX Call Transcripts

[Aydan]

Hey All,

Does anyone know if it's possible to create Call Transcripts for all calls, not just voicemails?

Aydan

 

[Evolute IT]

Built-in only for the first 1-2min of the recordings (limitation of Google's API.)

Otherwise, we have built our own tool for this which does transcribe everything.

Be aware tho, when using transcriptions a lot, the bill can go up quickly.

 

[Aydan]

Hello,

When you say your own tool what does your own tool use/connect to?

Aydan

Built-in only for the first 1-2min of the recordings (limitation of Google's API.)

Otherwise, we have built our own tool for this which does transcribe everything.

Be aware tho, when using transcriptions a lot, the bill can go up quickly.

 

[Evolute IT]

Hello,

When you say your own tool what does your own tool use/connect to?

Aydan

We use Google's API too but in a different way than 3CX, which allows us to transcribe everything. Our tool runs on the server itself as a small file agent and doesn't interact with 3CX at all.

 

[Aydan]

Which file does it interact with? the call recordings?

 

[Evolute IT]

Which file does it interact with? the call recordings?

Yes.

 

[Aydan]

Yes.

I have PMd

 

[VoIPTools]

Our 3CX Recording Manager also has the ability to transcribe the entire recording (via Google). Further, you can select which extensions you want to transcribe rather than transcribing the recordings of all extensions. That should ameliorate the cost concern.

 

[TLCtech]

Our 3CX Recording Manager also has the ability to transcribe the entire recording (via Google). Further, you can select which extensions you want to transcribe rather than transcribing the recordings of all extensions. That should ameliorate the cost concern.

Sorry for reviving a dead thread, but does this work with V20? And We are 3cx hosted. Would we install this on a separate device or can it go right on the 3cx hosted server?

 

[Evolute IT]

Sorry for reviving a dead thread, but does this work with V20? And We are 3cx hosted. Would we install this on a separate device or can it go right on the 3cx hosted server?

We can work with a 3CX Hosted. We did it before to grab the file, transcribe and delete from wherever it needs to be for transcription to avoid storage costs. We can even do custom analysis like keywords or sentiment analysis on them. We integrate those in tandem with CRM integration templates.