Solved 3CX Chrome Browser Extension (with 3CX v16 update 5)

[edfosho]

Hi,

I am using the 3CX Web Client with the Browser Extension (connected to a system that has the v16 Update 5 final release installed).

When changing the settings of the browser extension so it can only read site data when it is clicked, it breaks the 3CX connection.

So I figured it must need constant access to the 3CX web client it is linked to (makes sense), so I changed it to read site data on <system>.3cx.co.uk. Connects, and works. But it doesn't reconnect when reloading Chrome or rebooting the device (requires either re-installation of the browser extension, or settings changed to read all site data).

The browser extension works well with read site data on all sites set. However, it shouldn't rely on this.... is it just a setting that's there (i.e. usual Chrome extension setting) but changes to it won't work with 3CX?

Worth noting I originally noticed this on my ChromeOS device, but also replicated it on my Windows 10 (1909) machine.

Is this a known issue, or is there certain settings or installation order I should be going through to set it up correctly (so it can't view ALL site's data)?

Ed

 

[Constantinos Constantinou]

Hello @edfosho ,

Thank you for your feedback. Lets us check it and get back to you

 

[edfosho]

Hello @edfosho ,

Thank you for your feedback. Lets us check it and get back to you

Hi,

Any update on this?

The issue is more to do with what's available by default in the Google Chrome extension options (see attached image) and the fact the 3CX Browser Extension can't work properly when those settings are altered. Obviously for the 'Click to Call' feature to be available it needs to be able to read the site's data, but Chrome gives you the option to chose whether an extension can read a site's data - e.g. if I didn't want an extension to read the contents of my Gmail tab.

Thanks,

 

[Constantinos Constantinou]

Hello @edfosho,

Try to set the PBX URL as two different entries. One with https and the other with http protocol. Then reload the extension and give it a try.

Thank you.

 

[edfosho]

Try to set the PBX URL as two different entries. One with https and the other with http protocol. Then reload the extension and give it a try.

Edit from an earlier reply that I deleted: Yes, this worked. Cheers!