3CX Decline call going to iOS Voicemail.

[Bodach]

Good afternoon all,

I am new to 3CX and have been going through the setup and deployment for my organization. Thus far everything seems to be going well, but I have run into an issue that I can't seem to resolve. At current when one of my users uses the iOS app and declines a call rather than going back into the que it just forwards directly to that users iOS voicemail. I am assuming this is because iOS is taking over the call, but am hoping someone else has seen it before and can help.

 

[Charles_3CX]

Regarding your question with receiving calls to iOS, I take it that the call is ringing on the IOS gsm through ring my mobile simultaneously set under extensions forwarding rules correct? Suggest using the 3cx app for IOS for this type of functionality. Otherwise declining a gsm call on iOS or android for that matter will not send call back to the queue.

 

[Bodach]

Thank you for the help Charles. You are spot on that is what the problem was. Oddly enough, once we found it and disabled it, it still continued to ring through to the users mobile. This was what confused us about the situation. I ended up having to re-create he user to get the simultaneous calling to stop.

 

[Charles_3CX]

Glad I could help.