Solved 3CX Desktop App 18.7.10 - Installer is no longer Responding.

[dcowley]

Morning

Has anyone else had an issue installing the new 3CX desktop app?

I have downloaded the file a couple of times and each time it says the installer is no longer responding. Event viewer isnt helpful.

w10 21H1

Don't think its because of 21H2 but i am downloading the update now.

 

[VasilisV_3CX]

Hi @dcowley,

Can you make sure that your Windows system is fully updated, then give it another bash?

If that doesn't work, I'd suggest trying on another PC to see if its something specific to your PC, such as anti virus software blocking the installer.

 

[dcowley]

Hi @dcowley,

Can you make sure that your Windows system is fully updated, then give it another bash?

If that doesn't work, I'd suggest trying on another PC to see if its something specific to your PC, such as anti virus software blocking the installer.

Hi

same issue after the update.

cheers
Dave

 

[VasilisV_3CX]

Hi @dcowley,

Have you tried the installer on another PC? Does it have the same issue?

 

[dcowley]

Yes had mixed results.

mostly working though, must be my pc at fault.

 

[VasilisV_3CX]

Hi @dcowley,

I see, in my opinion it could be something blocking it like your anti-virus, or windows defender or some such. Try and disable it during the installation.

Is it only the 3CX Desktop app that hangs when installing? Are other programs hanging when trying to install?

 

[dcowley]

Hi @dcowley,

I see, in my opinion it could be something blocking it like your anti-virus, or windows defender or some such. Try and disable it during the installation.

Is it only the 3CX Desktop app that hangs when installing? Are other programs hanging when trying to install?

I have already checked my AV, we use Sophos. When an application is blocked from install this logs it in the events tab but also contacts the admin who is also me.

all other apps are fine, its purely just this one. I'll do some more digging to see what I can find out and let you know.

 

[NickD_3CX]

Try this please {{link}}

We had a few cases were Sophos was causing major issues a few months ago, disrupting specifically the Desktop App.

 

[dcowley]

That has worked, its strange as it wasn't detected during the install with Sophos and I had (thought I had) disabled sophos locally entirely.

Fix for anyone else using Sophos Central with Intercept X Advanced

Go to Endpoint Protect, Settings, Global Exclusions. Add Exclusion.

%USERPROFILE%\AppData\Local\Programs\3CXDesktopApp\app\3CXDesktopApp.exe
%USERPROFILE%\AppData\Local\Programs\3CXDesktopApp\app\update.exe



Thanks for your help guys

 

[NickD_3CX]

Glad to hear you got it working!