3CX Desktop App Jabra integrations with 2 devices

[Conict]

Hi all,


We have been using the 3CX Desktop App since V18 for a while now and are realy happy with it.
The only thing that is not working as it should is the Jabra integration when there are more than 1 devices attached.


For example: I have a Jabra PRO 930 device and a Jabra Speak 510 for handsfree conversations.
When both devices are connected and turned on, 3CX Desktop App is not able to use the side-button to pick-up or end a 3CX call.

When I remove the USB cable of the Jabra Speak 510, the side-button on the Jabra PRO 930 works fine within the 3CX Desktop App.

I have tried multiple Jabra Direct versions but I get the same results.
The only thing that does work is to turn off the Speak 510 and then turn it on again while the 3CX Desktop App is still running.
Then, the side-button on the PRO930 works to pick-up and end a 3CX call but after restarting the 3CX Desktop App it does not work anymore.

Does anybody have any idea if this is a 3CX or a Jabra issue?
Because it was working fine with the previous PBX (SwyxIt), I guess it's 3CX ?

Regards,

 

[NickD_3CX]

Hi!

Technically speaking Jabra Direct is not required to be running or installed for the integration to work with the V18 Webclient or the new Desktop app.

Could you try uninstalling it and see if that makes any difference?

Also make sure you are running the latest version of the Desktop App which currently is 18.8.233 18.7.10, which you should have if your 3CX Server is on 18.0.2.314.

 

[Conict]

Hi!

Technically speaking Jabra Direct is not required to be running or installed for the integration to work with the V18 Webclient or the new Desktop app.

Could you try uninstalling it and see if that makes any difference?

Also make sure you are running the latest version of the Desktop App which currently is 18.8.233, which you should have if your 3CX Server is on 18.0.2.314.

Hi NickD,

Are you sure that the Jabra Direct software is not required?
Without this software installed, we are not able to use the pick-up button on the side of the headset to answer incoming calls that are presented by the 3CX Desktop App.

Our 3CX Server shows version 18.0 (Build 314) and our 3CX Desktop App shows version 18.7.10.
How did you get version 18.8.233 ? I have removed and re-downloaded the Desktop App but I am only getting 3CXDesktopApp-18.7.10.msi .

 

[NickD_3CX]

Hi NickD,

Are you sure that the Jabra Direct software is not required?
Without this software installed, we are not able to use the pick-up button on the side of the headset to answer incoming calls that are presented by the 3CX Desktop App.

Our 3CX Server shows version 18.0 (Build 314) and our 3CX Desktop App shows version 18.7.10.
How did you get version 18.8.233 ? I have removed and re-downloaded the Desktop App but I am only getting 3CXDesktopApp-18.7.10.msi .

You are right about the version number, that was my bad, that was a test build, right now the latest version available to the public is 18.7.10. I altered my previous post to reflect this.

The integration should work just fine even with Jabra Direct uninstalled, this was also discussed here:
https://www.3cx.com/community/threa...ealink-headset-integrations.84551/post-396452