We are planning to modify the OOB template for the Dynamics CRM integration, but we have questions on the limitations.
It appears by default, the integration creates call logs in CRM with a status of 'Active', versus 'Complete'. Is this something we can modify in the file? If so, can you please explain how?
If there are limitations to what the integration can perform, are there parameters you can share?
It appears by default, the integration creates call logs in CRM with a status of 'Active', versus 'Complete'. Is this something we can modify in the file? If so, can you please explain how?
If there are limitations to what the integration can perform, are there parameters you can share?
