3CX Enterprise not allowing me to change the logo

[eicman]

Anyone know why I can't change the background logo when my license is Enterprise? On the license page, it shows Enterprise but on the dashboard page it shows professional instead of Enterprise license.

 

[Guillaume Bourgeois]

Anyone know why I can't change the background logo when my license is Enterprise? On the license page, it shows Enterprise but on the dashboard page it shows professional instead of Enterprise license.

If you log in to your portal at https://customer.3cx.com, is your license registered as a Pro or an Enterprise?

 

[eicman]

Enterprise

 

[Guillaume Bourgeois]

Click on the license in the dashboard and press refresh.

 

[Guillaume Bourgeois]

Sorry * next mount

 

[Guillaume Bourgeois]

You should not expose your license number publicly. Please remove your images.

 

[Guillaume Bourgeois]

Left "VALID," click on the arrows.

 

[Guillaume Bourgeois]

If that doesn’t resolve the issue, restart your PBX server.

 

[eicman]

So now it says Enterprise but I still can't change logos.

 

[Guillaume Bourgeois]

Do you have reboot your pbx ?

 

[eicman]

It is working now. However it will not accept any format I submit. It is the right format and bit depth but it keeps telling me it's not supported.

 

[eicman]

Error message

 

[Guillaume Bourgeois]

Know issue ;
https://www.3cx.com/community/threads/t54w-logo-format-is-not-supported.128765/post-613428

 

[eicman]

So there's no way to upload my company logos?

 

[Guillaume Bourgeois]

You can do it directly on the phones by connecting to the interface of the device (using its IP address).

Or

Wait for the next update, which will fix this bug. ( No ETA )

 

[eicman]

So, the only reason to get Enterprise license is for the phone background from my understanding. Nothing else changes for the licensure from professional to Enterprise and Enterprise doesn't even work for what I purchased the upgrade for? Well done 3CX you really tricked me into spending extra money with you for absolutely nothing. Very disappointing!!

 

[Guillaume Bourgeois]

No, there are indeed more features available with the enterprise license.

You can prevent users from stopping the recording of their calls.
You can set up a bridge with Teams for calls (Direct Routing).
You can set Skill-based Routing for Queues
The fix for the logos will be included in the next update, which I estimate will be in about a month.

https://www.3cx.com/ordering/pricing/features/

It's a bug, not a limitation. Mistakes happen to everyone—developers are human. The issue has been reported and is already fixed in the beta version (which is not intended for production).

I understand your frustration, but some people face much more serious tragedies—illnesses, accidents, and death. At least no one is hurt, and in probably less than a month, you'll be able to move forward.


Given your reaction, I apologize, but I would prefer not to have you as a client.
Thanks anyway.

 

[AWS2P]

it could be interesting to know for those who bought an enterprise key what was their first feature choice that decided them to buy it.