3CX Extension Reports - do they include calls from ring groups?

[Sean Williams]

Hi all,

One of our customers is trying to work out how many calls a certain extension is missing/picking up.

This extension is part of a ring group.

With the extension report, are missed calls from the ring group counted, or only the calls that go directly to the extension?

 

[YiannisH_3CX]

Hello @Sean Williams

Please note that the extension statistics report includes answered and missed calls from ring groups.