3CX - Facebook messaging

[siscom]

Good Morning Colleagues
I hope you are doing good and safe.

I have integrate 3CX with facebook successfully using messaging.

When i configure the route to specific extension , It is working as expected and messages can be received / sent successfully.

But when configure route to Queue extension , Message didn't receive by queue members .

Do you have any suggestions ?

Best Regards

 

[Cal4care | RA]

Hi,

I really wonder why it does not reach Queue Extension when it is successful with a specific extension.

Just create a New Queue and configure it in the route and then test it again.

Thanks,
RA.

 

[leejor]

Have you looked at the 3CX Activity Log (Verbose setting), to see if there are any error messages, or reason it fails? You can compare to a working route, to an extension.

 

[ChrisC_3CX]

@siscom

Are you perhaps testing with one account as the sender only? If yes, it may be that a Queue agent has taken the chat but never marked it as dealt with.

I'd recommend trying what Cal4Care said first. Try creating a new Queue, only add one extension to it and route facebook messages to that queue. Do you still not receive the messages?

 

[siscom]

Good Afternoon Colleagues
Thanks for your suggestions . Let me try them and will feedback you.

Best Regards