3CX failed to establish a TCP connection to activate.3cx.com

[netcio]

system has worked flawlessly for 6 years, nothing changed on our side. When I attempt to click refresh license key information I receive 'sorry you've been blocked You are unable to access 3cx.com'
Page says resolution is to email the site owner and let them know I was blocked. The Cloudflare Ray ID is 8cf81536ad0f08ee and my IP address is 104.190.2.241 We have a current license and maintenance key good until 04/25/25.
Please advise.
Thanks

 

[bitn2]

What is the cloudflare stuff in this situation? On which version is your pbx?

 

[SteveITS]

@netcio Literally "nothing"? What version of 3CX are you using? It needs to be v18 update 9 or (without looking) I think it was v20 update 1, to connect to the activation server.

 

[NicholasP_3CX]

system has worked flawlessly for 6 years, nothing changed on our side. When I attempt to click refresh license key information I receive 'sorry you've been blocked You are unable to access 3cx.com'
Page says resolution is to email the site owner and let them know I was blocked. The Cloudflare Ray ID is 8cf81536ad0f08ee and my IP address is 104.190.2.241 We have a current license and maintenance key good until 04/25/25.
Please advise.
Thanks

It is because of the reason that nothing has changed that this is not activating.

You are on an outdated version of 3CX. Version 18 Update 7 is not able to cnnect. You will need to be on Update 9.

 

[netcio]

Sorry for late response, came down hard with flu on Thursday! So, by being two updates out, the system won't communicate? That's a new one!
Thanks

 

[netcio]

Also, when I say 'nothing' has changed, I meant in the overall network infrastructure and ingress/egress rules from internet to 3CX box. We obviously HAVE changed(updated) the 3CX software as updates have been made available. Obviously we're still not running the version we installed 6 years ago! LOL

 

[netcio]

It is because of the reason that nothing has changed that this is not activating.

You are on an outdated version of 3CX. Version 18 Update 7 is not able to cnnect. You will need to be on Update 9.

how do I get update 9 if I can't connect to their servers?

 

[bitn2]

how do I get update 9 if I can't connect to their servers?

Backup and restore to v20. Did you checked all the needed stuff for v20?

 

[netcio]

Backup and restore to v20. Did you checked all the needed stuff for v20?

no, i haven't checked. I'll do that now thanks