3CX + Flowroute - One Ring and "No Answer. Call will be ended"

[srwatters]

SMB with only 4 users. Single toll free line using Flowroute. We have IP phones, but have abandoned them for just dial group forwarding to cell phones.

The system previously worked, but stopped at some time and we have not been able to get it back working again.

I can make outbound calls using the 3CX app, but all inbound calls do not work. On the Call Trunk page I get this status:



However test calls inbound and outbound fail from this page.

Not sure where to go from here. I have completely deleted the trunk and recreated using the template and instructions for Flowroute.

Thanks!

 

[srwatters]

 

[YiannisH_3CX]

Remove the "+" from the DIDs and try again. It looks like calls are not reaching the trunk since the SIP trunk checker is not detecting anything.

 

[srwatters]

Remove the "+" from the DIDs and try again. It looks like calls are not reaching the trunk since the SIP trunk checker is not detecting anything.

There is only one DID, that is assigned to the trunk. I removed the + and I'm still not getting inbound calls to stick.

FYI, I also see the call reaching the 3cx app on my cell phone. But it terminates before I can answer and the caller get a no-answer prompt.

 

[srwatters]

 

[YiannisH_3CX]

Can you send the call to a Digital receptionist perhaps for a test? Let's eliminate the possibility that something else is rejecting the call. Create a digital receptionist and send the call directly there. Then try again and see if the call is answered.