3CX for Windows - can't hear ringing or dialing

[boomschtick]

On my 3CX phone, I can call a number or extension. The call goes through fine, but I don't hear anything until the user has already said hello at least once.

I'm using a Jabra Pro 930 USB headset. I don't know if the delay is in the headset or on the softphone. I can't find a way for the head set to pick up before dialing. I just have to dial and see what kind of results I get.

If I call my cell phone and let it ring, I will hear ringing on my headset. It takes between 9 and 14 seconds before I hear something. So I guess it just depends on how fast the person picks up on the other side as to whether or not I will hear them initially.

Anyone have any suggestions on this?

 

[YiannisH_3CX]

Hello @boomschtick

Do you have the same issue with an IP phone? What happens if you call a PBX extension? Do you hear ringing on that call?
Try the PBX echo test *777 and check if the audio starts right away