3cx free instance deletes itself

[bytesolutions]

Good morning everyone.
I have some 3CX free instances with 10 extensions, some for my test and others for very small customers (1-3 extensions). I've already had the instance delete itself twice. Completely. I can no longer find the system in my partner portal. When I log in with my credentials, it tells me the extension doesn't exist, and the SBC no longer registers. It's as if the machine has completely deleted my tenant. Why? Is the fact that these systems don't use the 3CX apps, but only physical phones connected via the SBC, is a factor? I haven't read about this restriction anywhere.

 

[KyriacosS_3CX]

Hello,

To ensure permanence of SMB Free instances, login to the web console of each at least once per month.

Also if you have multiple such instances, perhaps moving to a Multi-Company licensed install will provide a much better service for you and your customers.

 

[bytesolutions]

Hello,

To ensure permanence of SMB Free instances, login to the web console of each at least once per month.

Also if you have multiple such instances, perhaps moving to a Multi-Company licensed install will provide a much better service for you and your customers.

Thank you for your feedback. As an alternative to logging into the console at least once a month, can I use a 3CX app from my smartphone or Windows app? Or do I have to log into the console panel?

 

[GabrielaS_3CX]

Thank you for your feedback. As an alternative to logging into the console at least once a month, can I use a 3CX app from my smartphone or Windows app? Or do I have to log into the console panel?

Hi, You need to login to the web console.

Thank you for your understanding