3CX Free - Not renewable

[JurisTekton]

We have a 3CX Free system curremtly with 7 users and have been using it since February. I have just logged into our company's account and on the "Your 3CX systems" page it says our system will expitre on 31 Decemeber and that it is "Not Renewable". We decided to use the 3CX system because of its features (as we had seen it in use at another company) and the simplicity of the system (as we are not big enoughto have an IT Manager and need to operate it ourselves) but we were also very influenced by the "Free Forever" marketing as we are unlikely to go beyond the 10 user limit for the foreseeable future. If the system is described as "Free Forever" why can't we renew after 31 December? We have invested in Yealink phones and a Telxi SIP Trunk and bought 6 DiD numbers and, although our people have been slow to use the system, still making and receiving calls on their miobiles when in the office, we have been pushing people to use the office phones and 3CX system and it is now being used more. After providing our DiD numbers to clients, we really do not want to have to give them new numbers or to move the Telxi SIP Trunk to another system as we don't have the skil or the time to switch to another system, We are just beginning to appreciate the 3CX system and becoming more famliar with how it works and what ot offers us and we want to keep on using it past the end of the year. Can we renew or will we be cut off on new years eve and have no phones fot the new year? Has "Free Forevet" become "Free for 10 months and then we cut you off" ?

 

[ChrisC_3CX]

Hey @JurisTekton
Not to worry, the "Not Renewable" status merely means you cannot renew the subscription manually which is in fact the case for SMB subscriptions. The subscription validity for SMBs is automatically extended with no intervetion required by the user.

We have no plans to discontinue this subscription type and expect to continue offering it as a free service for the foreseeable future.

 

[caitlynlogan99]

Hey @JurisTekton
Not to worry, the "Not Renewable" status merely means you cannot renew the subscription manually which is in fact the case for SMB subscriptions. The subscription validity for SMBs is automatically extended with no intervetion required by the user.

We have no plans to discontinue this subscription type and expect to continue offering it as a free service for the foreseeable future.

Hi Chris,

We also have this problem with Not Renewable showing up on all our subscriptions , but all of our subscriptions are paid 4SC and above. Any insight as to why this is showing?

 

[KyriacosS_3CX]

Hi,

Please check now.

Some normal Licences were marked as non-renewable when viewed in the Partner portal if they can only be renewed by a Distributor.

If there are any Keys still showing this that you believe they should not, do let us know.

Best,
KS.

 

[JurisTekton]

That's good news. I hope we grow big enough to have to pay for the 3CX service as we are very happy with it and plan to stick with it now. In the meantime, it it good to know we wll still be abke to use the system in 2926 and, hopefully, beyond. Thanks for the promot response.

 

[AWS2P]

to use the system in 2926 and

you hope for a very long life

 

[ChrisC_3CX]

@JurisTekton
Thank you for the feedback! Glad to hear you're happy with the product!