3CX Free

[Neil Kemp]

Hello

We are just testing the Free service, but our IP address has been blacklisted. I can sign in from elsewhere, but on 3CX Free where do we administer the IP addresses please as its causing phones not to connect and build.

Thanks

 

[SteveITS]

The block list is not available on Free/SMB. It should expire in 24 hours. A common cause though is trying to set up a router phone with out of date firmware so if that is the case, unplug the phone, wait 24h, delete it from 3CX, and factory reset it before updating firmware and trying again.