3CX Freshdesk integration

[Mawande Jadezweni]

Good day,

We have configured 3CX and freshdesk integration which is working successfully.
The only problem is that freshdesk creates tickets to all extensons and we want it only to create tickets (of it to be linked) to a certain queue so that tickets are created only for call to that queue.

We are running V16.0.0.1581

Regards,
Mawande

 

[edossantos]

Hello Mawande,

Unfortunately there is no way to configure this for Freshdesk. Tickets will be created for all calls received from external numbers.

Kind regards.

 

[Mawande Jadezweni]

Thank you sir for the quick response.

Which CRM would you recommend that can do this in the ones that can integrate with 3CX.

Regards.

 

[edossantos]

Actually all the integrations work in the same way. They are configured system wide, and are enabled for all users...