3cx Freshdesk

[Vineeth Mohan]

Hi,

I had configured 3cx with Freshdesk and tickets are created for calls received. I would like to create tickets only for calls coming to either Call Queue / DR / Extensions.
Is there a way I can achieve it?

Thanks in advance

Vineeth Mohan

 

[Evolute IT]

Just a thought but calls going to Q, IVR or User is pretty much almost all calls, no?

Otherwise, you can only filter by agent extension or call type/direction. We don't have the Q extension or IVR number when doing the ReportCall.

 

[Vineeth Mohan]

Just a thought but calls going to Q, IVR or User is pretty much almost all calls, no?

Otherwise, you can only filter by agent extension or call type/direction. We don't have the Q extension or IVR number when doing the ReportCall.

We have 100 DID's which are routed to different extensions. I need only calls to one DID created as ticket

 

[Evolute IT]

We have 100 DID's which are routed to different extensions. I need only calls to one DID created as ticket

Well in this case you can't use the 3CX built-in call reporting since there's no DID variables either.

 

[Vineeth Mohan]

Well in this case you can't use the 3CX built-in call reporting since there's no DID variables either.

you mean so all calls landing on 3cx will be created as ticket on freshdesk

 

[Evolute IT]

you mean so all calls landing on 3cx will be created as ticket on freshdesk

Yes. This is not controlable.

 

[Vineeth Mohan]

@ConceptsWeb Will, i be able to filter this with extension numbers? I can get it to work if I can filter the extensions.