Evolute IT

From Montréal, QC, Canada

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Feb 6, 2018

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Today at 5:16 AM

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• • 

    Evolute IT reacted to Alejandro_3CX's post in the thread Error when setting up MCP and OpenAI with Like.

    Hi @Alphabetic as first step check the Firewall in front of the 3CX and ensure your 3CX HTTPS port is publicly accessible and not...

    Yesterday at 3:42 PM
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    Evolute IT reacted to Alphabetic's post in the thread Hosted PRO Trial – Lost System Owner/Admin Access with Like.

    https://www.3cx.com/ordering/ You dont get included support in a trial, so you will need to purchase a ticket. since you're trialing...

    Yesterday at 3:11 PM
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    Evolute IT reacted to Charles_3CX's post in the thread What are the exact rules governing the archival of 3CX Chat Messages? with Like.

    The chats from the extension that is deleted will be removed, the archive settings archives chat logs it does not delete or remove chats.

    Yesterday at 12:07 PM
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    Evolute IT reacted to paulodagraca's post in the thread V20 Update 9 - Unable to append URI parameter to From header on Generic Registration SIP Trunk with Like.

    Hello Sean A, This option "otg=TRUNK_ID" is used by systems like Cisco Webex. It is covered by SIP URI parameter as per RFC3261...

    Yesterday at 11:45 AM
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    Evolute IT reacted to MTS_JP's post in the thread Question: Average Hold Time metric support / roadmap with Like.

    Hi all, Is there currently a native way to pull an Average Hold Time metric for call queues in 3CX, or is this planned for a future...

    Yesterday at 8:55 AM
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    Evolute IT reacted to Phil-TIC's post in the thread Feature Request: Retain AI Transcriptions Without Call Recordings with Like.

    It would also be great to be able to view AI-generated summaries directly from a contact’s history, from their contact card in the...

    Thursday at 9:59 PM
  • 

    Evolute IT reacted to nikolascx's post in the thread GPT-Realtime-2 with Like.

    The problem is that your openai Key does not have access to use these models. It has access to gpt-realtime and gpt-realtime-mini but...

    Thursday at 6:35 PM
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    Evolute IT reacted to Charles_3CX's post in the thread What are the exact rules governing the archival of 3CX Chat Messages? with Like.

    Chat conversations remain available in the 3CX Chat Logs after being closed or archived until they are purged in accordance with the...

    Thursday at 4:53 PM
  • 

    Evolute IT reacted to edossantos_sipcaller's post in the thread popup lead with Like.

    This is one option you have. Another option is that the agent that receives the call, when seeing no lead name, creates a new contact...

    Thursday at 2:48 PM
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    Evolute IT reacted to Alejandro_3CX's post in the thread Isolated Softphone Config with Like.

    Hi, you may enable the parameter HIDE USER within the extension, in this way the extension is not displayed in the presence neither...

    Thursday at 10:06 AM
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    Evolute IT reacted to SteveITS's post in the thread How do we get in contact with sales? with Like.

    You're welcome to DM me, or the partner lookup was linked above. We're in the Chicago area.

    Thursday at 10:05 AM
  • 

    Evolute IT replied to the thread popup lead.

    There's nothing to popup until the lead is created. You would need to modify the template to autocreate the lead to have it popup.

    Thursday at 10:05 AM
  • 

    Evolute IT reacted to NikosT_3CX's post in the thread popup lead with Like.

    @Soli please check our online guide. This is defined there. When a call comes that is not a CRM contact, then from the 3cx client you...

    Thursday at 9:59 AM
  • 

    Evolute IT reacted to bitn2's post in the thread How do we get in contact with sales? with Like.

    They don't usually do that; it's best to just contact one near you and ask for a quote.

    Wednesday at 2:47 PM
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    Evolute IT reacted to nikolascx's post in the thread 3CX AI as first Level Support with Like.

    Hi Dear Michael MCP server was the first part. Now that that's done, we can move on to the next part which will be indeed "MCP Client...

    Wednesday at 3:17 AM

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