This issue relates to a V20 instance of 4SC hosted by 3CX. Email is set to use 3CX's SMTP server.
I just spent 45 minutes with a new user trying to get them logged into their new extension. All extensions have a unique email address, and I have no problem logging in as a system owner. The new extension was set up 2 weeks ago and may have been logged in before, but I can't be sure. At first I thought the end user was doing something wrong, but it became apparent something was amiss with the 3CX password reset function - for that extension only. Here's the process I followed after checking the IP blacklist to ensure my IP was whitelisted:
1. At the login page, clicked the Forgot Password link and entered the unique email address [email protected]. No email came through - verified via Exchange message trace.
2. Entered a different extension email address in the Forgot Password field - email came through. Repeated for 2 other extensions - emails came through.
3. Sent a test message from my mailbox to [email protected] - email came through.
4. Changed the email address of the extension to [email protected] - no email came through - verified via Exchange message trace.
5. Changed the email address of the extension to [email protected] - no email came through - verified via Exchange message trace.
6. Created a new extension with the email address [email protected]. No email came through - verified via Exchange message trace.
7. Changed the email address of the new extension to [email protected] - email came through.
8. Deleted both new extensions and created a brand new one with the required ext number and used my email address to receive the new invite. Set the password, then changed the email address to [email protected]. Was able to sign in.
So basically, the original new extension would not send an email reset email no matter which email address I used - user domain or my domain. All other extensions were fine. This concerns me - it's possible that for no reason at all I could be locked out of a system owner extension with no ability to reset the password. Does anyone have any insights?
I just spent 45 minutes with a new user trying to get them logged into their new extension. All extensions have a unique email address, and I have no problem logging in as a system owner. The new extension was set up 2 weeks ago and may have been logged in before, but I can't be sure. At first I thought the end user was doing something wrong, but it became apparent something was amiss with the 3CX password reset function - for that extension only. Here's the process I followed after checking the IP blacklist to ensure my IP was whitelisted:
1. At the login page, clicked the Forgot Password link and entered the unique email address [email protected]. No email came through - verified via Exchange message trace.
2. Entered a different extension email address in the Forgot Password field - email came through. Repeated for 2 other extensions - emails came through.
3. Sent a test message from my mailbox to [email protected] - email came through.
4. Changed the email address of the extension to [email protected] - no email came through - verified via Exchange message trace.
5. Changed the email address of the extension to [email protected] - no email came through - verified via Exchange message trace.
6. Created a new extension with the email address [email protected]. No email came through - verified via Exchange message trace.
7. Changed the email address of the new extension to [email protected] - email came through.
8. Deleted both new extensions and created a brand new one with the required ext number and used my email address to receive the new invite. Set the password, then changed the email address to [email protected]. Was able to sign in.
So basically, the original new extension would not send an email reset email no matter which email address I used - user domain or my domain. All other extensions were fine. This concerns me - it's possible that for no reason at all I could be locked out of a system owner extension with no ability to reset the password. Does anyone have any insights?
