3CX Incoming Calls - Callee ROUTER

[Reece Cawthorn]

Hi,

We are having an issue with inbound calls not going through to the actual users and instead routing through to something called ROUTER.

When called, I can see that the calls hit 3CX but when I look at the Active Calls list, these show as Callee ROUTER.

Please could someone let us know what this means and what might need to be done to direct these calls to their actual users?

Many thanks for any help!

 

[Alphabetic]

Have you checked the event log? probably a loop or something it doesnt like.