3cx - Local server only. softphones register but unable to hear or see video between extentions

[Brian Ring]

I have setup a 3cx phone server and configure jitsi soft phones on two computers. The phones register and i'm able to answer call but i'm unable to hear any sound or see any video. Not sure what i'm missing i just want to call from an extension to extension no outside calls. Is there something i'm missing the pbx should allow voice from one extension to the next. I tuned off the server firewall and still no audio.

 

[leejor]

As far as the audio...(I'm assuming that everything is on the same LAN), it may be a Port, or a Codec issue. Be certain that any Firewalls allow all necessary (local) audio ports.

https://www.3cx.com/ports-used-3cx-phone-system-v14-v15/

Be certain that you have not restricted Codecs, so that none are available to use between devices.

Check the 3CX Activity Log for any error messages about one of the calls.

 

[Brian Ring]

yes all the same LAN / I'm tried turning off windows firewall on the computers and server to check it it may be a port issue. I'll look at restricting codecs maybe I did something on accident. It's a fresh install and I've not changed any default settings.

I did look at call logs but no details were do i find the detailed logs?

 

[leejor]

You should be looking at the Activity Log. In there you can change to view more detail, but any errors should be visible without requiring a change.

 

[mixig]

Also you can install Wireshark on that two computers and see what is causing the issue.

 

[YiannisH_3CX]

I would try using 2 3CX clients first and see if you have audio using those. This should provide some information as to where the issue is. If you have audio in the 3CX clients then it would not be the servers firewall for example.