3CX Mobile App 3-Way Conferencing Not Working

[Ashutosh]

Hello Team,

I am having an issue to perform 3-way conferencing from the 3CX mobile application whereby the PABX is not initiating the call to the 2nd caller correctly.

However, test calls performed on the Web Client, Physical Phone and iPhone App are conclusive.

Is anyone encountering the same issue?

 

[ThomB_3CX]

Hi @Ashutosh Thanks for your feedback.

What version of the app are you using?
Can you give us a step by step process of how you are initiating the conference? You might have noticed that we have recently released a new app with advanced conference management which you can take a look at here: https://www.3cx.com/blog/releases/android-beta-m365-contacts/

 

[Ashutosh]

I am using 3CX Android Version 20.1.0.24.

On the Dial pad, I am dialling the 1st Caller. Once the recipient accepts the call, I press "Conference" and then add an external number on the "+". After typing the 2nd caller number, I click "Add" 9215xxxx then the right arrow. Immediately I get the error message "Call failed"

 

[ThomB_3CX]

And you mentioned on all the other clients using the same extension, it works fine?

If so could you kindly share us verbose logs for this issue please?

Go to hamburger Menu [Top left] > Tap on Settings > Advanced Settings > Scroll all the way down and enable Verbose Logs

Replicate the issue and send me the logs via Private message

Go to hamburger Menu [Top left] > Tap on Settings > Advanced Settings > Scroll all the way down and tap on share log report

You will need to upload the file to your preffered cloud storage provider and share us the link

Please do not post your logs here

 

[Ashutosh]

Logs have been sent via a private message