3cx mobile app doesn't stop vibrating my phone after call is answered

[ElementalWindX]

Can someone tell me how to fix this?
When a call comes in through the 3cx app, someone else on my team takes that call, and my app on my cellphone just keeps buzzing non stop.

 

[ThomB_3CX]

Hi @ElementalWindX

Thanks for your feedback.

Could you provide me with your Phone brand, model, OS version, Client version and PBX version?

Could you also provide me in PM the app's verbose logs in order to understand what's going on and help you out with your issue?

1. Enable Verbose Logs: “Android App Settings (top left hamburger menu) > Settings > Advanced > Troubleshooting > Enable verbose logging”.
2. Reproduce the issue and “Send log report”: Android App Settings (top left hamburger menu) > Settings > Advanced > Troubleshooting > Send Log Report

Thanks

 

[Adamnewton]

The 3cx mobile app is likely not configured properly to stop the vibration after a call is answered. This may be due to a software glitch or incorrect settings in the app. The issue should be addressed by troubleshooting the app or contacting support for assistance.

 

[ElementalWindX]

Hi @ElementalWindX

Thanks for your feedback.

Could you provide me with your Phone brand, model, OS version, Client version and PBX version?

Could you also provide me in PM the app's verbose logs in order to understand what's going on and help you out with your issue?

1. Enable Verbose Logs: “Android App Settings (top left hamburger menu) > Settings > Advanced > Troubleshooting > Enable verbose logging”.
2. Reproduce the issue and “Send log report”: Android App Settings (top left hamburger menu) > Settings > Advanced > Troubleshooting > Send Log Report

Thanks

It's a Google pixel 6 Pro with android 13 build TQ1A.221205.011 . Using 3cx 18.1.3.

It happens randomly. I'll try to catch it and upload the logs to you. It may be days or weeks though.